This chapter was an excellent overview of the review process required for completing business messages. The timeliness of the chapter really refreshed some points that had long been forgotten. I appreciated the author comment on paragraph length and font style. If a report or proposal does not look professional, than a reader will be less inclined to focus on the body of the work. Again the examples of “do this instead of that” were to the point and worth reading again. A solid chapter that really well help as we finish out the semester and carry the information into our daily lives.