Chapter 10 was a time machine back to 8th grade English where I know the teacher went over the exact same points. Granted, I doubt much has changed in the arena of business messages over the past twenty years outside of the medium used to perform research. It was a nice refresher of “best practices” when writing informational and analytical reports. I found the proposal section most useful, as proposals are very common in the accounting industry for audits and tax work. Everyone venturing into the field of public accounting should have an intimate understanding of RFP’s.