In reading Chapter 3 I felt the information contained would be really useful to someone who is just starting their career.  I know if I had read this ten years ago, there would have been a few less awful emails sent.  Rookie mistakes for sure.  Table 3.1 on page 58 is a nice tool to put in your memory bank, as well as the outline format on page 62.  Of the chapters read this semester this chapter was the most useful.