After reading chapter 8, Writing Negative Messages, the main theme I walked away with was to simply treat everyone as you would like to be treated. Giving or receiving bad news is never easy, but if it is done with respect and compassion the process can be much smoother. I have seen both the direct and indirect methods used in the accounting industry to great effect. I appreciated the table showcasing the different types of buffers as I will be able to utilize the strategies in my communications.